Privacy Policy
Tokyo Sante Support K.K. ("our,” “us,” “we,” or “Company") has established the following privacy policy (hereinafter referred to as "this policy") regarding our customers' personal information. This policy explains what kind of personal information our company collects, how it uses and shares it, and how users of our services and other third parties (hereinafter referred to as “you,” “your,” or "customers") can manage their personal information. The definitions of the terms used in this policy are according to the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003).
[1. Personal information that may be acquired]
Our company may obtain the following personal information from customers:
① Information regarding identity verification
Name, address, postal code, gender, date of birth, telephone number, affiliation, email address, social media account information, driver's license information, residency (Zairyu) card information, health insurance card information, medical history, treatment history, medication history, information recorded in the Maternal and Child Health Handbook (Boshi-Techo), information recorded in the prescription handbook (Okusuri-Techo), etc.
② Information regarding the use of our services
Content of contracts, usage history, etc.
③ Information regarding payment
Financial institution account information, invoice information, payment method information, etc.
④ Information obtained when using the service
Online identifiers include cookie ID, device(s) used, location information, browsing history, and other usage statuses (including access log, IP address, browser information, browser language settings, etc.)
⑤ Other information:
Information regarding inquiries, contacts, etc. from customers to our Company
[2. Use Purposes of Personal Information]
We will obtain and use the personal information within the scope of the following purposes of use (hereinafter referred to as "Purposes of Use"):
① To verify identity when applying for, registering, or using our services, and to manage customer information
② To deliver products and provide our services
③ To bill for products and our services
④ To prevent and respond to fraudulent activities, suspicious activities, etc.
⑤ To maintain and manage our service content
⑥ To investigate and analyze marketing data; to consider and implement marketing strategies
⑦ To provide, solicit, advertise, and conduct other marketing of our or third-party products, services, etc. based on analysis of customer attributes and behavioral history in our or third-party media
⑧ To conduct campaigns, surveys, and information about our products and services
⑨ To improve products, plan, and develop new products and services
⑩ To inform regarding recruitment; personnel and labor management
⑪ To respond to inquiries and maintain contact with customers
⑫ To provide information to third parties in the manner described in this policy
[3. Measures for the safe management of personal information]
We strive to keep personal information accurate and up-to-date. We also take necessary and appropriate measures to prevent unauthorized access, tampering, leakage, loss, and damage. Additionally, we ensure personal information security by providing education and training to all employees and directors, establishing personal information protection regulations, and conducting regular inspections of on-site management. In cases where we entrust all or partial handling of your personal information to a third party, we will enter into a confidentiality agreement or other agreement similar to this policy with that third party in advance. We will provide necessary and proper supervision to ensure the third party manages your information securely.
[4. Provision of personal information to third parties]
(1) Except in the following cases, we will not provide personal information handled by our company to a third party without individuals’ prior consent. Furthermore, when entrusting the handling of personal information to a third party, we will enter into an appropriate outsourcing agreement, including confidentiality obligations, with the entrusted party and provide necessary and proper supervision to ensure that the personal information is handled appropriately.
① When required by law.
② When obtaining customer consent is impossible due to incapacitation and is necessary to protect human life, body, or property
③ When obtaining customer consent is impossible due to incapacitation and is necessary for the interest of public health and/or the promotion of healthy child development.
④ When obtaining the customer's consent is likely to impede the performance of the duties of a national institution, local government, or a person entrusted by them to carry out duties prescribed by law,
⑤ When otherwise permitted by law.
(2) We may provide third parties with information that has been irreversibly and appropriately processed so that customers cannot be identified (hereinafter referred to as "anonymously processed information"), and customers, etc. shall consent to such provision to third parties in advance. When we create anonymously processed information and provide it to third parties, we will publicly announce in advance, via our website or other appropriate means, the items of customer information contained in the anonymously processed information and the method of providing it.
(3) When we create or obtain information about individuals that has been processed so that a specific individual cannot be identified unless compared with other information (hereinafter referred to as "pseudonymous processed information"), we will use the data for statistical analysis and take measures for safety management per the Act on the Protection of Personal Information, guidelines, and other relevant laws and regulations.
[5. Requests for Disclosure, Correction, etc. of Retained Personal Data]
If you wish to be notified of the purpose of use of your personal information, to disclose it, to correct, add/delete the contents, to suspend use, to erase it, to suspend provision to third parties, or to disclose records of provision to third parties (collectively referred to as "disclosure, etc.") under the Act on the Protection of Personal Information, please make your request with the following procedure.
(1) Notification of purpose of use or disclosure of personal information or records of provision to third parties
Except in the cases specified in each item of this section, you may request notification of the purpose of use or disclosure of personal information or records of provision to third parties from us, within the scope permitted by the Act on the Protection of Personal Information, by following the procedures set out in (4) below.
① When disclosure is likely to harm the life, body, property, or other rights and interests of customers or third parties
② When disclosure is likely to impede business functions significantly
③ When disclosure violates laws and regulations
④ When it cannot be confirmed that the request for disclosure is from the individual in question
(2) Correction, addition, and deletion
You may request us to correct, add, or delete your personal information following the procedures outlined in (4) below. In such cases, we will conduct an investigation without delay to the extent necessary to achieve the purpose of use, and based on the results, we will correct, add, or delete the personal information to the extent permitted by the Act on the Protection of Personal Information.
(3) Suspension of use or suspension of third-party provision
You may request to suspend the use of your personal information or its provision to a third party following the procedures outlined in (4) below. In such cases, we will respond appropriately per the Act on the Protection of Personal Information.
(4) Procedure
When requesting disclosure, etc., please refer to the contact details outlined in "6. Contact details for inquiries and complaints regarding the handling of personal information." We will provide you with our designated request form necessary for disclosure. Please fill in the required information on this form, enclose the following [identification documents], and mail it to the address specified by our company (Tokyo Sante Support Co., Ltd., Personal Information Disclosure Request Desk, 3F Okada Building, 109 Yaraicho, Shinjuku-ku, Tokyo 162-0805), (postage not included). In addition, a fee of 1,000 yen will be charged for each request for notification of the purpose of use and disclosure of personal information or records of provision to a third party, so please transfer the fee to the bank account listed on the request form.
[Identification documents]
Individual customer requests:
- Identification documents of the customer (copy of personal number card, driver's license, health insurance card, or passport)
Agent requests (in addition to the documents listed in "identification documents of the customer" above):
- Power of attorney documentation
- Identification documents of the agent (copy of personal number card, driver's license, health insurance card, or passport)
Statutory agent requests (in addition to the documents listed in "identification documents of the customer" above):
- Documents that confirm the existence of legal representation (certified copy of family register or certificate of adult guardianship registration)
- Identification documents of the statutory agent (copy of personal number card, driver's license, health insurance card, or passport)
[6. Contact for consultations and complaints regarding the handling of personal information]
If you have any questions, concerns, complaints, or other inquiries regarding our company's handling of personal information, contact us through our inquiry form (Japanese: https://tokyosante.co.jp, English: https://en.tokyosante.co.jp), our official LINE account, or the address below.
Tokyo Sante Support K.K.
162-0805 Tokyo Shinjuku-ku, Yaraicho 109, Okada Building 3F
Tel/Fax: 03-3235-3103
Email: info-tss@tokyosante.co.jp
Personal Information Protection Manager: Kenichi Maeda
(Reception hours: Monday to Friday, 10:00-17:00 *non-working days subject to change)
[7. About SSL (Secure Socket Layer)]
Our website is compatible with SSL, and communication between the web browser and the web server is encrypted. Personal information entered by the user, such as names, addresses, and phone numbers, is automatically encrypted.
[8. About Cookies]
Cookies are data sent from a web server to a web browser. The web server can identify the user's computer with cookies, allowing you to use our website efficiently.
(1) To provide you with more appropriate services, our website uses cookies and other similar technologies for tracking or analysis (collectively referred to as "Cookies"). We may obtain and use data such as cookie IDs, pages used, information on the usage environment, payment history, and terminal information such as IP addresses (hereinafter referred to as "personal information"). In this case, we will use the information appropriately as personal information within the purpose of use. Note that the files sent by our website as cookies do not contain any information that can identify individuals. You can also disable cookies by changing the settings of your web browser.
(2) We use the following access analysis services for our website. These services use cookies in conjunction with each other.
・Google Analytics
[9. Date of establishment and revision of the Privacy Policy]
Established: August 1, 2024
Last Revised: October 1, 2024
